1. Introduction

Migration Desks (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visa application management platform (“Migration Desks” or the “Service”).

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable privacy laws in New Zealand.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, business name, MARA registration number (for agents)
Client Information: Personal details of visa applicants including names, dates of birth, passport details, addresses, and contact information
Documents: Identity documents, educational certificates, employment records, and other supporting documents uploaded to the platform
Communications: Messages, notes, and correspondence between agents and clients
Payment Information: Billing details and payment card information (processed securely via third-party payment processors)

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

Usage Data: Pages viewed, features used, actions taken within the platform
Device Information: IP address, browser type, operating system, device identifiers
Cookies: Session cookies and persistent cookies for functionality and analytics

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process visa applications and manage client relationships
Send notifications, updates, and administrative communications
Process payments and prevent fraud
Respond to inquiries and provide customer support
Analyze usage patterns to improve user experience
Comply with legal obligations and regulatory requirements
Protect the rights and safety of our users and third parties

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent: When you authorize us to share information with third parties
Service Providers: With trusted vendors who assist in operating our Service (hosting, analytics, payment processing)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection: To protect the rights, property, or safety of Migration Desks, our users, or others

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

256-bit AES encryption for data at rest
TLS 1.3 encryption for data in transit
Multi-factor authentication options
Regular security audits and penetration testing
SOC 2 Type II compliance
Secure data centers with physical access controls

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. For visa application records, we retain data for a minimum of 7 years in accordance with MARA record-keeping requirements and applicable immigration regulations.

You may request deletion of your data, subject to legal retention requirements. Deleted data is permanently removed from our systems within 30 days.

7. Your Rights

Under Australian privacy law, you have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Restriction: Request restriction of processing in certain circumstances
Portability: Receive your data in a structured, commonly used format
Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at info@migrationdesks.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information when transferred internationally.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Material changes will be communicated via email or prominent notice on our Service.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@migrationdesks.com
Address: 14 McKay Rd, Rowville VIC 3178, Australia
Phone: +61 2 8888 8888

For complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.